Company Name: Novell

Location (City, State): Provo, Utah (84606) or Waltham, MA (02451)

Product Manager – SuSE Linux Enterprise and Appliances
Location: Provo, Utah or Waltham, Massachusetts

Novell is immediately seeking to hire a talented Product Manager who is a strong customer advocate, has a good marketing ability, who can solve/handle customer escalation issues, drive special contracts and respond well to client needs. This is a product-management role where we require candidates with excellent product management and business experience, customer focus and finally technical skills.

If this position is for you, please apply now!

Responsibilities:
–Serve as strong advocate of the customer view around our SUSE Linux Enterprise and Appliances product lines and the services (maintenance, support,…) we provide around these.
–Research and understand the needs of customers and partners around special service offerings like long term support or frozen code support.
–Create individual and programmatic offerings around the above.
–Build awareness for the importance of maintenance and services as part of our business model.
–Seek to identify areas of competitive differentiation on the basis of service/support concepts for our product set
–Build Business Plans, Product Requirements Documents (PRDs) with associated impact analysis, competitive analysis, and financial plans.
–Maintain up-to-date knowledge of Novell offerings, industry needs, competitive offerings and strategies, customer needs, and overall technology trends to guide the ongoing evolution and creation of products/solutions.
–Tightly interact with peers managing specific products and aspects of the SUSE Linux Enterprise and Appliances product families.
–Manage close relationships and work with the other teams in the Business and Product Management organization, Support and other Services, Engineering, Marketing, Sales, and other parts of Novell and at partners.
–Assist in managing the needs of partners and partner programs.
–Assist in handling Customer Advisory Boards and similar functions.
—Handle escalations around individual customer issues, triggering adjustments in processes, policies and offerings as needed.
–Ongoing analysis and review of the inwards facing perspective, again triggering adjustments in processes , policies and offerings as needed.
–Work with Product Marketing to appropriately message the value propositions of the offerings to the target audiences, including resellers and integrators.
-Some travel (not planned beyond 15%) may be necessary, including international locations.

Required Skills:
–Bachelor or equivalent experience, strong preference on combination of formal business training (MBA desirable) and fair technical understanding.
–4+ years of related experience or equivalent.
–Ability to quickly learn new technologies, markets, and customer needs.
–Ability to identify, understand, prioritize, plan and clearly articulate market, partner, and customer requirements.
–Ability to build rapport and talk tech/business lingo with engineers/business owners internally and externally
–Ability to set strategic direction and the overall implementation strategy for a market segment.
–Excellent writing and presentation skills.
–Ability to communicate product/solution direction both internally and externally.
–Experience with building and maintaining successful customer/partner relationships.
–Some technical background, preferably in areas related to the position.
–Self-motivated, ability to work independently and as a team member.
–Strong communications, interpersonal, and presentation skills, both in “same room” settings as well as over phone, mail, and instant messaging.
–Ability to work as part of a geographically dispersed team across continents with key colleagues and management functions 6+ timezones away.

Preferred Skills:
–Solid understanding of Open Source and proprietary development and business models.
–Experience in Support, Consulting, or similar.
–Strong leadership skills.
–Strong financial skills, including forecasting and trend analysis.
–Strong market strategy and marketing skills.
–Strong organizational skills, including the ability to lead projects.
–Business Development experience.

Apply online now if this job is for you

Apply By Email: http://bit.ly/aBW4Jf

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This post was submitted by Robert Merrill.