Company Name: Novell
Location (City, State): Provo, Utah
JOB SUMMARY
The Marketing Database Administrator will be responsible for loading and maintaining accurate databases of clients, prospects and customer lists globally. The successful candidate must have the ability to analyze data and to suggest best practices with information in order to maximize list data options. This individual will use their in depth knowledge of Novell’s customer and prospect data to assist marketing on targeting strategies and campaign executions designed to grow market share, increase customer retention and drive incremental sales.
Reporting to Global Marketing Operations, this key role is located in our Waltham, MA headquarters office. Qualified candidates in the Provo, Utah area may be considered.
RESPONSIBILITIES
- Serve as the database administrator for prospect and customer list databases.
- Oversee customer / prospect databases ensuring that the data is properly maintained, utilizing internal data cleansing tools.
- Perform database importing of leads data into the CRM (SAP) system.
- Extract prospect, contact and lead data for reporting and various marketing campaigns.
- Serve as subject matter expert for all prospect, contact and lead data housed in the CRM (SAP) database, while seeking to expand contact lists and validate/enrich existing data with additional sources.
- Assist with special projects as needed (such as optimizing integration of new data into the CRM (SAP) database, evaluating new data import vehicles, etc.)
- Work closely with marketing to create & maintain survey templates within CRM.
- Adhere to the lead process design, programming and application standards.
JOB QUALIFICATIONS
- Strong knowledge and experience with marketing processes and CRM tools, preferably SAP.
- OLAP and/or analytical reporting software tools.
- High level analytical and problem solving skills.
- Solid interpersonal, communication and organizational skills.
- Energy, enthusiasm and detail orientation to produce high quality work.
- Strong computer and data skills
o Proficiency in Microsoft Excel, Word, PowerPoint, Access.
o Experience with SAP or Siebel CRM a plus.
- Ability to handle multiple projects and prioritize work.
- College degree or equivalent work experience required.
- Minimum of 3-5 years marketing operations experience with a strong marketing orientation and database management background.

Apply By Email: rmerrill@novell.com
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This post was submitted by Robert Merrill.