Posted on 10 January 2012


Unisys Technical Services – Help Desk Agent (SLC) - Salt Lake City, Utah

Written by Marjorie Howard Company: UNISYS Location: Salt Lake City, Utah

Topics: Technical Jobs Board



Company: UNISYS

Location: Salt Lake City, Utah

***Please note this position opportunity is within UNISYS TECHNICAL SERVICES, LLC (a subsidiary of Unisys Corporation), not Unisys Corporation.*** UNISYS TECHNICAL SERVICES has a state-of-the-art call center on the south side of Salt Lake City, UT.

JOB ID: 23797

JOB DESCRIPTION:
We are hiring a permanent employees for entry-level helpdesk. Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support.

The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our employees in house to handle each type of call.

While on the job, expect to use the latest technology in call center equipment, as well as have access to an endless array of high tech tools, applications and computer based training programs. Dazzle our customers with your keen technical trouble-shooting ability, top-shelf problem solving skills, and your excellent customer service attitude.

Key Responsibilities:

Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.

Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.

Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering.

Typically provides technical support for internal and external customers.

Escalates complex problems to higher level of expertise within organization.

Key benefits: Medical, Dental, Vision FT opportunities available – benefits at 1st day PT opportunities available -benefits after 60 days

JOB REQUIREMENTS:

Successful candidates will possess basic technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite.

MAC HW/SW skills also a plus.

The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.

Preferred educational background: College Degree and/ or completed Technical Certifications such as A+, MCP, MCSE or hold current student status.

An extensive background check is required for this position.

**Minimum of a High School diploma or GED required**

This post was submitted by Marjorie Howard.

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