Posted on 16 February 2012

L2 Technical Support Engineer - Sandy, Utah

Written by JobPost Company: Instructure Location: Sandy, Utah

Topics: Companies, Instructure, Technical Jobs Board

Company: Instructure

Location: Sandy, Utah

Instructure is a successful, fast-moving technology startup that is disrupting the Learning Management System (LMS) market by setting a new standard for education technology, and we’re looking for some top-notch people to join the team. Our company is stable and growing quickly and has been featured on TechCrunch, CNBC, and The Motley Fool (to name a few).

In addition to the support responsibilities below, our Support Engineers will have an opportunity to work in a small team to build the Support Department from scratch. This rare opportunity requires the right people to bring best practices, in-depth technical knowledge, and an understanding of online product support.
Our Support Team will provide help and problem resolution to both end-users as well as Level I & II Help Desk professionals. Support Engineers and Support Reps must be able to diagnose and resolves issues quickly, research and replicate issues as needed, and troubleshoot possible solutions.

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