Posted on 6 June 2012


Customer Support Manager- Escalations and Product Specialists, CS&S Support Operations, North America - Salt Lake City, Utah

Written by Robert Merrill Company: Fusion-io Location: Salt Lake City, Utah

Topics: Companies, Fusion-io, Technical Jobs Board



Company: Fusion-io

Location: Salt Lake City, Utah

Customer Service | Salt Lake City, UT, United States

Description:
Fusion-io is seeking a Support Manager who will provide escalation case support to end-users, partners, and OEMs of Fusion-io products via a team of highly skilled Product Specialists creating a L3 Support organization. At Fusion-io, our business and customer base are growing at a record pace, and a key part of our growth comes from enabling Fusion-io customers using Fusion-io products. Our customers, from large traditional enterprises and software companies to the latest and hottest web startups, demand more help and guidance to make best use of our technology, and Support Escalation Management is critical for success.

Our Customer Support Operations team is the single point of contact that helps our customers, field development partners, and channel partners learn how to use the fastest and most reliable solid state storage technology in the world. The team helps them preserve and enhance the value derived from Fusion-io’s products through reactive and proactive services.

In addition, our Escalation Support team is the single point of escalation customer support within Fusion-io and drives the most critical and challenging problems to closure.

Fusion-io’s Customer Support Operations team is rapidly growing and provides leading class product support. The position will seek to provide a collaborative Escalation Management process via Product Specialists that will leave the Fusion-io Customer, Partner, and OEM with a positive experience and a solution that meets their needs and our mutual customer’s needs.

See the Full Job Description for details and to apply online

This post was submitted by Robert Merrill.

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