“No matter how cheery your customer service and sales associates are, when you don’t deliver basic services, you’re doomed to failure.”
Working with iProvo was great until they actually needed to deliver on something promised.
Yes, this is a rant, and I am hopping mad. If you are a blogger, your linkback is appreciated to help me voice my opinion to this otherwise deaf city utility. Please link back with the text iProvo.
Here’s the code to link back:
<a href=”http://www.utahtechjobs.com/index.php/2007/07/08/say-hell-no-to-iprovo/”>iProvo</a>
I am blogging this because iProvo has failed to complete the installation of my service, which was started on June 18th. AND, my repeated calls and scheduling appointments has generated cheerful customer service agents with great big promise, but absolutely no action that I know of.
- Tomorrow, Monday July 9th, that will be 14 business days after they began the installation, which the installer promised he would complete within 24 hours.
- On July 2nd, I had an appointment with iProvo to come out and complete the project. They never showed.
- Everytime I call I get very empathetic, gracious customer service people who apologize for my inconvenience, can understand why I would be upset, promise to do “everything in [their] power” to get this resolved”
…and then nothing happens.
You’ve got to be kidding me.
I STILL HAVE A FIBER OPTIC CABLE (WHICH I AM GUESSING ARE NOT CHEAP) LAYING IN MY DRIVEWAY AND SNAKED THROUGH MY YARD AND OVER MY FENCE.
It’s not only an eyesore, but it’s just begging to be cut by a lawn mower, or to cause a severe accident to someone walking or running through the yard.
For the last two years, I have been watching the city of Provo tout its amazing new fiber-optic network (that I paid for as a law-abiding, tax-paying citizen). I was overjoyed to hear that the construction project was completed, and the cheery salespeople on my front porch coaxed and coddled me away from my other high-speed internet provider.
For a year, I laid off the trigger… leery of reports of bad service, bad business, latent connectivity, and generally poor installation services. Even the city realizes the kinks are a problem:
“I know many have said they are waiting to sign up until the kinks are out. I’m hoping that is the next big wave of subscribers, those people who have said they want to support the community network but have waited because of the stories that are out there.� iProvo director Kevin Garlick said.
Finally, a month ago I signed the EIGHTEEN MONTH CONTRACT with Nuvont Communications. I crossed my fingers and promised my wife it would be worth it. Sure, the Internet is fast, but for this customer I am looking to cancel my contract due to their failure to provide service unless the cable is underground in the next 48 hours.
Is ANYBODY at iProvo interested in actually DOING what they SAY they will DO?
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