Recently, I had the opportunity to review my business performance with my colleagues and managers. It was a great experience and I owe a great deal of respect to my region’s leaders who consistently challenge each branch to inspect themselves and make adjustments accordingly.
Thanks to that introspection, I am trying to look deeply into our business and what makes us tick. Specifically, I have been trying to answer the following questions (known as the Three Circles in Good to Great):
I don’t have the answers yet, but one thing I clearly know is that a strong value-add in our business is our relentless pursuit of delivering consistently high-quality placements for our clients. This means both understanding job-requirements and the job environment. Tangible and intangible assets of candidates, and navigating thousands of subtle nuances of candidate-client interactions. Or, simply:
It’s the people, stupid.
While our competition continues to sell at times on price, technology, global reach and other things, our value seems to clearly and squarely rest on the fact that–day in and day out–we are solidly, diligently, relentlessly searching for and seeking out the very best people to match all the needs of our clients.
Duh.
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