Jeff Keller has a book called "Attitude is Everything". In it, you can find some great insight to communication.
In business, the effective communicators are the ones who will be respected and promoted to leadership positions. In sales, good communicators are more persuasive, establish rapport and sell more than those with weak skills. To be effective, it’s imperative to follow sound communication strategies.
However, even the most skilled among us sometimes communicate in ways that turn people off. Here, then, are some communication "killers" to watch out for. By avoiding these traps, we can build rapport, leave a positive impression on others, and make communicating with us a valuable experience.
Here are seven of his killers, snipped for brevity:
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Making the other person "wrong".
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Talking too much about yourself.
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Interrupting.
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Changing the subject abruptly in a group discussion.
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Talking too much about the negative.
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Treating your technology device as more important than the person you’re speaking to.
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Looking for more "important" people. (Usually at networking events)
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