We have an immediate need for a long term position up to and including permanent. You will provide telephone or in-person support for PC problems, operating system and network issues. Soft skills such as ability to take initiative, patience, etc. are also necessary. Should have background in call center environment as they will be on the telephone much of the time. May be up to 25% travel if charged with ramping up new offices. Looking for approximately Level 2 experience with primary strength in network administration, however, no bonified Network Administrators as you will be bored in this environment and the career path is not encouraging. Must be able to work a full day with hours anywhere between 7 AM to 6 PM. Pay-rate up to $13.00/hr.
Full, laundry-list description:
· Network Administrative functions:
1. User account management (adding/deleting/configuring network users)
2. Computer account management (adding/deleting computer accounts)
3. Exchange account management (adding/changing/deleting exchange accounts)
4. Setup new users on local workstations
5. Assist the Corporate Network Administrator.
6. Provide general connectivity for cabling WAN / LAN & resolving issues
7. Administer operating systems patches and software upgrades for desktops and application servers
8. Administer the installation and maintenance of virus protection software on all applicable computer equipment. Provide support for anti-virus inoculation of infected workstations.
9. Provide remote support on workstations/servers
10. Provide internet connectivity configuration and repair support
· Proprietary Application Software Administration functions:
1. Support software systems currently in place as well as future software solutions in the capacity of a resource and implementer
2. Troubleshoot and correct user errors as well as perform on the spot training to help prevent future occurrences
· Hardware Configuration / Repair functions:
1. Provide general triage and repair on computer / monitor / printer equipment at the machine level
2. Identify and implement repair of equipment that is nonconforming but suitable for repair. Recommend disposal or parts recycling efforts. Recommend transfer of ownership or destruction of equipment with appropriate management approval.
3. Provide wiring and equipment configuration based on industry practices and procedures as well as Corporate IS standards
4. Research compatibility and features of hardware devices
· Tele-Com functions:
1. Setup, configure and troubleshoot data communication equipment such as router, bridges, modems and CSU/DSU’s
2. Identify and communicate telephone system needs to users, Corporate IS and vendors
3. Troubleshoot telephone service and data communication service problems
· Help Desk Services:
1. Provide telephone or in person support for PC problems, operating system and network issues
2. Responsible for identifying nonconformity issues and initiating corrective action to prevent future occurrences.
3. Assist in the general process improvement for help desk functions.
· Other:
1. Serve as a resource to Corporate or branch staff for planning facility needs
2. Coordinate IS responsibilities in the establishment of new locations, moves and acquisitions
3. Provide information to branch personnel on IS equipment standards.
4. Participate in the development of on-going standards and practices.
5. Identify on-going business needs, perform and facilitate research and development to satisfy business needs
6. Establish, maintain and document processes
7. Provide timely business reporting to manager (weekly, monthly)
8. Assist in the development and implementation of contingency planning
Minimum Requirements:
· College degree or equivalent years of experience and training
· Must be able to travel (estimate 25% travel)
· Ability to effectively resolve problems under stressful circumstances
· Strong analytical, organizational and decision making skills
· Strong interpersonal skills, able to communicate with diverse user groups at all levels and with outside vendor contacts
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